0800 689 0874
Info@speedy-claims.co.uk
About our security
What personal information we collect about you
How the information we collect is used
Who we may share your personal information with
Your choices regarding the collection, use and distribution of your information
Who to complain to if you are unhappy.
It is entirely up to you to decide whether you want to provide us with your personal information. If you choose not to, it is unlikely that we will be able to assist you.
We Speedy claims always ensure that all your data is kept confidential and take this matter extremely seriously.
Our offices and systems ensure any data passed through the website is secure. Any details that are passed outside of the website are dealt with by competent individuals who understand the importance of privacy.
Speedy claims take your privacy very seriously and with the introduction of the New General Data Protection Regulations (GDPR) in May 2018, we endeavour our privacy policies in readiness for GDPR implementation. Our current policy helps you understand how we process personal information for the provision of our Claims Management Service. We are committed to conducting our business in accordance with these principles to ensure that the confidentiality of personal information is protected and maintained.
Speedy Claims Limited provide a claims services for people who may have been injured following an accident. The Customer Data the we collect may include your name, address, contact number, date of birth, email address and other information that may include information about your health or your personal circumstances however; this list may not include all the information we may require to provide our service/s. If you contact us other than via our website, we may keep a record of that correspondence. We collect Customer Data by lawful and fair means with the knowledge and consent of the individual.
If you decide to use our claims service, you will be provided with our terms and conditions of service, details of our complaints. You will also be able to access details of any regulator applicable to the service(s) we provide as we work within a regulated industry.
To provide our service we may also collect and receive the following information:
Details relating to the nature of your claim such as a accident circumstances, other parties insurer etc.
The information we ask for will be relevant to the service(s) provided or the enquiry. Where possible the information will be accurate, complete and up to date.
We use your information to provide a claims service and to improve our services. The information we collect about you is used solely for the purposes for which it was provided. The information you provide will be shared with our employees to provide our service. We only share your information with solicitor and regulators if the need arises. We will also share your data when we are legally obliged to do so, such as for fraud prevention purposes.
We will never use your data for additional purposes such as marketing. You will never be contacted on any additional products and services we may offer.
We may access and use Customer Data as reasonably necessary and in accordance with your instructions, to manage our claims service, security and any technical issues. We will also use your data at your request on customer support matters, when required by law and as provided by our agreement with you. This includes:
Communicating with you by responding to your queries or requests.
Under the Data Protection Act you have the following rights in relation to your personal data.
We will aim to respond to any requests relating to your rights without undue delay and in any case within 30 calendar days of receipt of your request. We may ask you to confirm your identity so that we can validate a request. If you would like to make a request, please email or write to us using the contact details provided below.
◦Right to Access - You have a right to request a copy of your personal data.
◦Right to Rectification - You have the right to ask us at any time to make any corrections or remove any personal data that you believe is inaccurate.
◦Right to Data Portability - You have the right to request for the information we hold about you to be provided in a portable format.
◦Right to Erasure - You have the right to request the erasure of the personal data. However, we may still need to keep basic contact information about you if you are already or will shortly be an active customer as we will require this for contractual purposes.
◦Right to Restriction - You have the right to request a restriction in the processing of your personal data. However we may still need to keep basic contact information about you if you are already or will shortly be an active customer as we will require this for contractual purposes.
◦Right to Objection - You have the right to object to the processing of your personal data. However, we may still need to keep basic contact information about you if you are already or will shortly be an active customer as we will require this for contractual purposes.
If you are a customer, then we will still need to keep basic contact information about you as we will require this for contractual purposes.
If you are unhappy about any aspect of our process and you would like to file a complaint, please contact us using the details below.
Alternatively, if you would like to make a complaint or report a concern about the way in which we have processed your personal data then please contact the Information Commissioner’s Office who will be able to provide further assistance www.ico.org.uk
If you have any further questions or would like to raise any concerns about the way in which your personal data has been processed please feel free to contact our Data Protection Officer using the information provided below:
Email: info@speedy-claims.co.uk – Please indicate in the header of the email that the email is intended for the Data Protection Officer.
Write to us: Data Protection Officer
Speedy Claims Ltd
11 Queen St
Oldham
OL1 1RD